Freshka is an online grocery and supermarket delivery service operating in the United Arab Emirates.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We make every reasonable effort to ensure that products displayed on our website are available and accurately described.

• Product availability may change without prior notice.
• Product images are provided for illustration purposes.
• Packaging may differ from the images displayed online.
• Product weights may vary slightly where applicable.
• Fresh produce and bakery items may have natural variations.

If an item becomes unavailable after your order is placed, we may contact you to arrange a suitable replacement or refund.

All prices displayed on the Freshka website are shown in United Arab Emirates Dirham (AED).

Freshka reserves the right to:

• Update product prices without prior notice.
• Correct pricing, typographical or technical errors.
• Cancel orders affected by an incorrect displayed price.

Any applicable delivery charges, taxes or additional fees will be displayed during checkout before payment.

All orders are subject to acceptance, payment and product availability.

Freshka reserves the right to:

• Decline or cancel an order where reasonably necessary.
• Cancel orders suspected of fraud, misuse or unauthorized activity.
• Limit the quantity of products purchased by one customer.
• Verify customer, delivery or payment information.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

Delivery times displayed on our website are estimates and may be affected by circumstances beyond our reasonable control.

Possible causes of delay include:

• Traffic or road restrictions.
• Weather conditions.
• Public holidays.
• High order volumes.
• Incorrect or incomplete delivery information.
• Other events outside Freshka's reasonable control.

Customers are responsible for providing a complete and accurate delivery address, building information and contact number.

If delivery cannot be completed because the customer is unavailable or the delivery information is incorrect, an additional delivery charge may apply.

Freshka accepts the payment methods displayed during checkout. Available payment methods may change from time to time.

Payments may be securely processed by trusted third-party payment service providers. Freshka does not store complete payment card information on its servers.

Customers must ensure that they are authorized to use the selected payment method.

Due to the perishable and hygienic nature of food and grocery products, returns are accepted only in limited circumstances.

A return, replacement or refund may be considered for:

• Products damaged before or during delivery.
• Incorrect products delivered.
• Expired products.
• Serious quality issues identified upon delivery.

Claims should be submitted within 24 hours of receiving the order and may require clear photographs of the affected product.

Approved refunds will normally be processed through the original payment method. Processing times may depend on the customer's bank or payment provider.

We aim to provide accurate product descriptions, ingredients, allergen information, nutritional information and images.

Manufacturers may occasionally update packaging, ingredients, recipes or product formulations without immediate notice.

Customers with food allergies, intolerances or dietary restrictions should always read the product label and packaging before consumption.

Promotional offers and discount codes:

• Are subject to availability and stated conditions.
• May have an expiration date.
• May apply only to selected products or delivery areas.
• May not be combined with other offers.
• May be withdrawn in cases of misuse or technical error.

Freshka reserves the right to reject or cancel promotional discounts obtained through fraudulent or unauthorized use.

Customers are responsible for maintaining the confidentiality of their account login details and for activities performed through their account.

You agree to provide accurate information and update your details whenever necessary.

Freshka may suspend or terminate accounts associated with fraudulent, abusive, unlawful or suspicious activity.

Website content may include:

• Freshka logos and branding.
• Product photographs.
• Graphics, icons and visual designs.
• Website text and written content.
• Software, code and website features.

This content is owned by Freshka or its licensors and may not be copied, reproduced, distributed or commercially used without prior written permission.

Users agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website performance, security or availability.
• Upload malware, viruses or harmful code.
• Provide false identity, payment or delivery information.
• Copy or misuse Freshka content or customer information.

To the maximum extent permitted under applicable law, Freshka will not be responsible for indirect, incidental or consequential losses resulting from the use of the website or services.

• Loss of profits or business opportunities.
• Business interruption.
• Temporary website downtime.
• Technical or internet service interruptions.
• Delivery delays outside our reasonable control.

Where liability cannot legally be excluded, Freshka's total liability relating to an order will generally not exceed the amount paid for that order.

Your use of the Freshka website is also governed by our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed for account management, payment, delivery, support, security and other legitimate business purposes.

Freshka may use or link to third-party services, including payment providers, delivery partners, map services, analytics platforms and social networks.

Freshka is not responsible for the content, availability, privacy practices or independent services provided by third parties.

Freshka may update these Terms & Conditions when required to reflect operational, legal, technical or service changes.

The latest version will be published on this page with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised terms.

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute arising from these terms or the use of Freshka services will be subject to the jurisdiction of the competent courts of the United Arab Emirates.